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  • How to open an account?
    There are monthly, quarterly, semi-annual and annual subscriptions, see the "Plans" section
  • What is a DEMO?
    A DEMOS is a 45-minute presentation via telco by our team that presents the most relevant functionalities of the platform and addresses the corresponding queries.
  • How to request a 14-day Free Trial?
    Available only for companies, a 14-day free trial that you can activate without having to insert a credit card, just by completing your registration in the registration form.
  • Do I need to enter a credit card for a 14-day trial?
    You don't need to register any cards for a 14-day free trial.
  • How long does it take to activate subscriptions?
    Sí. Las suscripciones se activan en las siguientes 24 horas de validado el pago.
  • How long does it take to activate annual plans?
    Once the form with the company information is received and the payment is registered, it is validated and the account is opened within the next 24 hours to 72 hours.
  • What are the technical support hours?
    Online technical support is available from Monday to Friday from 8:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. (-5GMT). On weekends and holidays, support is provided via ticket to and is answered the next business day.
  • How does the IT and General Tests package work?
    Depending on the annual plan contracted, Vista provides free Tests for evaluation. Additionally, Test Bags can be purchased and loaded into your account within 24 to 72 hours. Check here the catalog of available Tests and their costs.
  • What is an ADD-ON?
    Es un término que se refiere a la opción de adicionar servicios a la cuenta estándar de VISTA como, por ejemplo, adicionar tiempo de almacenaje de video entrevistas, remover blanca marca, comprar bolsa de tests.
  • What is an Administrator User?
    An Administrator User is the principal of the account who has access to all processes and candidates, activate additional services, create Users by Role.
  • What is a Role User?
    A User is a person registered in the Users section and authorized by the Account Administrator to use the platform. Depending on the contracted plan, the number of users that can register varies.
  • What is a Document Upload?
    It is a function enabled on the VISTA platform to upload by applicants to vacancies the documents requested by the recruiter, such as CV, licenses, qualifications, references, etc.
  • What does Storage Time refer to?
    It refers to the time that the video interviews will be available for consultation by recruiters.
  • What does VISTA Brand Remover refer to?
    It refers to the possibility of paying to remove the VISTA brand and configure the client's brand in the company and candidate interfaces.

Soporte Candidatos

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